Building enterprise AI
at Uniphore

I spent years building enterprise AI at Google Cloud, then co-founded a company that was acquired for hundreds of millions. Now I'm leading AI strategy at Uniphore, building the platform that turns enterprise intelligence into a compounding advantage. I write about what I learn along the way.

UF · NVIDIA · Google Cloud AI · Stanford GSB · Orby AI · Uniphore
Will Lu

Cupertino, CA · Building at the intersection of AI and enterprise


Path

2012

NVIDIA

GPU Computing & AI

Early exposure to the hardware that would power the AI revolution. Learned to think at the intersection of silicon and software.

2013

Google

Google Cloud AI

Built AI systems at scale. Learned how large organizations actually buy, deploy, and depend on AI. The pattern recognition that later became my unfair advantage started here.

2019

Stanford GSB

Graduate School of Business

Where I learned to think in decades instead of quarters.

2022

Orby AI

Co-Founder & CTO · Acquired by Uniphore

Left Google to build. Took the enterprise AI thesis and turned it into a product, a team, a company. The thesis worked.

2025

Uniphore

VP Engineering · Head of AI Strategy

I've never been more excited about what I'm building. Open-weight models will capture 70–80% of the enterprise AI market — and Uniphore is positioned to own the stack that makes them production-ready. Stacked SLMs, autonomous agents, and a platform that lets enterprises build custom AI applications on their own data. This is the generational opportunity I've been building toward for the last decade.


Writing

Long essays for deeper theses, short posts for sharper observations.

Essays

Posts

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Building at Uniphore

Helix

Enterprise AI agent platform at Uniphore

The complete rethinking of how enterprises build and deploy AI agents. Stacked SLMs, a self-improving flywheel, and an architecture where every interaction makes the system smarter.

Enterprise SLM

Stacked small language models

Orchestrated small language models that beat frontier models at a fraction of the cost. The routing layer is the real product.

Voice AI

Conversational intelligence at Uniphore

Real-time conversation intelligence across every customer interaction. Emotion detection, agent guidance, and insights that turn conversations into competitive advantage.

Marketing AI

AI-native customer engagement at Uniphore

AI agents that activate customer data to drive personalized engagement, orchestrate campaigns, and maximize ROI across every channel. Built on an AI-first customer data platform.

Business AI Platform

The full enterprise AI stack at Uniphore

One platform connecting knowledge, SLMs, agents, and trust infrastructure. Where the SLM Flywheel, agent architecture, and enterprise governance come together as a single system.

The enterprise software market is about to be rebuilt. Platforms that let companies create custom AI applications — not just use pre-built ones — will dominate. Uniphore is where I'm putting everything I've learned into building that platform.

I believe open-weight models will own 70–80% of the enterprise market. The winners won't be the companies with the best foundation model — they'll be the platforms that make those models deployable, governable, and compounding. A proven exit, deep enterprise AI experience, a Stanford network, and trilingual access to the American, Chinese, and Korean markets — all of it is deployed at Uniphore. I write about enterprise AI because I'm building it every day.

I publish on LinkedIn and update this site as I build.